Refund policy

Returns & Refunds

Because our products are food supplements, we can only accept change-of-mind returns on unopened, unused pouches with the seal intact.

14-day right to cancel (unopened orders)
If your order is unopened, you can cancel within 14 days of delivery without giving a reason. Contact us at hello@qimycology.com within 14 days of receiving your order, then send the item back to us within 14 days of telling us you wish to cancel. If you cancel an unopened order, you pay the cost of returning it.

Return address
QiMycology, c/o Redpanda Fulfilment Limited, Unit 2 Globe Park, First Avenue, Marlow, Bucks SL7 1YA

Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or you've received the wrong item, contact us within 7 days of delivery at hello@qimycology.com with your order number and a photo. This applies whether or not the pouch has been opened. We cover the return cost. This does not affect your statutory rights.

Opened products
For health and safety reasons, we can't accept change-of-mind returns on opened pouches.

Refund timing
Refunds are issued to your original payment method within 14 days of us receiving the item.