Refund policy

Returns & Refunds

Because our products are ingested health supplements, we can only accept returns on unopened, unused pouches with the seal intact.

14-day right to cancel (unopened orders)
If your order is unopened, you can cancel within 14 days of delivery without giving a reason. Contact us at hello@qimycology.com within 14 days of receiving your order, then send the item back to us within 14 days of telling us you wish to cancel. Once we receive and inspect it, we'll refund your original payment method within 14 days.

Return address: 

QiMycology

Redpanda Ltd
Unit 2 Globe Park
First Avenue
Marlow
Bucks
SL7 1YA

Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or you've received the wrong item, contact us within 7 days of delivery at hello@qimycology.com with your order number and a photo. This applies whether or not the pouch has been opened.

Opened products
For health and safety reasons, we can't accept returns or refunds on opened pouches, except where the product is faulty or damaged as above.

Non-returnable items
Sale items and gift cards can't be returned.

Refund timing
Approved refunds are issued within 10 business days. If it's been more than 15 business days since approval and you haven't been refunded, contact hello@qimycology.com.