Terms of service

OVERVIEW
Welcome to QiMycology! The terms "we", "us" and "our" refer to QiMycology Ltd (company number 16922447), trading as QiMycology. QiMycology operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). QiMycology is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. Nothing in these Terms affects your statutory rights as a consumer.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years old. Our products are intended for adults.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. QiMycology reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until QiMycology confirms acceptance. We must receive and process your payment before your order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange in accordance with our Refund Policy and your statutory rights.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Shipping costs are set out in our Shipping Policy and shown at checkout before you pay. Orders delivered outside the UK may be subject to customs or import charges.
We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores, and to promptly update it so that we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. This does not affect your statutory rights.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by QiMycology, its affiliates or licensors and are protected by copyright, trade mark and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any of the material on the Services without our prior written consent. All rights not expressly granted herein are reserved by QiMycology.
Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY LINKS
You may be provided with access to tools offered by third parties as part of the Services, and the Services may contain links to third-party websites. We do not control these and are not responsible for their content or accuracy. If you use them, you do so at your own discretion and should review the third party's terms and policies.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
QiMycology is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with QiMycology. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and QiMycology, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with QiMycology.

SECTION 9 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here.

SECTION 10 - FEEDBACK AND REVIEWS
If you submit reviews, ideas or other feedback, you grant us a non-exclusive, royalty-free licence to use, reproduce and display it in connection with the Services. Your feedback must be honest, must not be misleading about who you are, and must disclose any incentive or connection to us. We may remove feedback that is unlawful, misleading or otherwise objectionable.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability. We reserve the right to correct any errors and to update information. If we discover a pricing error after you have ordered, we will contact you before dispatch and you may cancel for a full refund.

SECTION 12 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services to break any law, infringe anyone's rights, transmit false or misleading information, send spam or malicious code, impersonate anyone, collect others' personal information, scrape or copy the Services by automated means, or interfere with their security or operation. We may suspend or close your account if you breach these Terms.

SECTION 13 - AGENTS
If you use automated software (an "Agent") to access the Services, it must identify itself as an Agent, must not conceal that it is automated or circumvent measures designed to distinguish computers from humans, and must stop accessing the Services if we ask it to. We may limit how Agents access the Services.

SECTION 14 - TERMINATION
We may suspend or end your access to the Services if you breach these Terms. Sections that by their nature should continue after termination will continue to apply.

SECTION 15 - OUR LIABILITY TO YOU
The information on the Services is provided for general information only and is not medical advice. We are responsible to you for foreseeable loss and damage caused by us breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law, including your statutory rights in relation to goods that are faulty or not as described.
We only supply products for domestic and private use. If you use the products for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business or business interruption.

SECTION 16 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, the remaining provisions will continue in full force.

SECTION 17 - ENTIRE AGREEMENT AND ASSIGNMENT
These Terms and the policies referred to in them form the entire agreement between you and us about your use of the Services. You may not transfer your rights under these Terms without our written consent. We may transfer our rights to another organisation, and we will tell you if this affects your rights.

SECTION 18 - GOVERNING LAW
These Terms are governed by the law of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in the courts where you live.

SECTION 19 - CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page. We may update these Terms from time to time. The Terms in force when you place an order apply to that order.

SECTION 20 - CONTACT INFORMATION
QiMycology Ltd, company number 16922447, registered in England and Wales
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: hello@qimycology.com